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Terms of Service

Last updated: June 2026

These Terms of Service (“Terms”) govern your access to and use of the website, applications, and services operated by Nexova, Inc. (“Nexova,” “we,” “us,” or “our”) (the “Platform”). By creating an account or using the Platform, you agree to these Terms. If you are using the Platform on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

1. What Nexova is

Nexova is a dispatch intermediary. We operate technology that connects companies that need route-based delivery work performed (“companies”) with independent service providers who choose to perform that work (“drivers”). Nexova facilitates the connection between companies and drivers. Nexova is not a delivery company, is not a carrier, and does not itself transport, pick up, or deliver any goods. Nexova does not employ drivers and does not control how drivers perform their work.

2. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You must provide accurate, current, and complete information and keep it up to date.
  • You are responsible for safeguarding your login credentials and for all activity under your account.
  • You must notify us promptly of any unauthorized use of your account.

3. The service

The Platform allows companies to make delivery routes available to drivers. Routes are offered to drivers, who may choose to accept or decline them. Nexova offers two operating modes: a marketplace mode, in which eligible drivers may accept available routes, and a hire-a-driver mode, in which a company manages a private pool of drivers and organizes work into pay periods. Nexova does not guarantee that any route will be accepted, that any driver will be available, or that any delivery will be completed.

4. Company responsibilities

  • You must provide accurate pickup and drop-off information, package details, and any handling instructions.
  • You are responsible for the lawfulness of the goods you ask to have transported.
  • You must not use the Platform to arrange transport of prohibited items, including but not limited to: illegal drugs or controlled substances outside lawful channels; weapons, explosives, or hazardous materials; stolen goods; live animals; human remains; cash or negotiable instruments beyond any stated limits; or any item whose transport is unlawful or unsafe.
  • You are responsible for obtaining any licenses, permits, or insurance your own operations require.
  • You agree to treat drivers professionally and not to attempt to identify, contact, or solicit drivers outside the Platform in violation of these Terms.

5. Fees, payments, and payouts

  • Pricing, platform fees, and any subscription charges are described in the Platform and may be updated from time to time. Continued use after a change means you accept the updated pricing.
  • For each route, the amount you enter is the amount charged for that route. Nexova’s platform fee is taken from that amount; it is not added on top. Applicable payment-processing fees may also apply as disclosed.
  • Payments and payouts are processed by our third-party payment processor, and your use of payment features is also subject to the processor’s terms.
  • Except as required by law or expressly stated, fees are non-refundable.

6. Disputes and credits

If you believe a delivery was not completed as arranged, you may open a dispute within the window described in the Platform (for example, within 72 hours of the recorded delivery time). Nexova will review the available proof and information and may, at its discretion, issue a credit. Nexova’s review and any resulting credit relate only to use of the Platform and do not make Nexova responsible for a driver’s performance.

7. Relationship of the parties

Nexova and you are independent parties. Nothing in these Terms creates any employment, agency, partnership, joint venture, or franchise relationship between Nexova and you, or between Nexova and any driver. Drivers are independent service providers, not employees or agents of Nexova. Nexova is not responsible for the acts, omissions, conduct, or performance of any driver or any company.

8. Third-party services

The Platform relies on third-party services, including payment processing, mapping and routing, and cloud hosting. Your use of those services may be subject to their own terms, and Nexova is not responsible for third-party services.

9. Intellectual property and license

The Platform, including its software, design, and content, is owned by Nexova or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended business purpose. You may not copy, modify, reverse engineer, resell, or create derivative works from the Platform.

10. Acceptable use

You agree not to: use the Platform for any unlawful purpose; interfere with or disrupt the Platform or its security; attempt to gain unauthorized access to any account or system; scrape or harvest data; misrepresent your identity or affiliation; or use the Platform to harass or harm others.

11. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEXOVA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY ROUTE WILL BE ACCEPTED OR ANY DELIVERY COMPLETED. NEXOVA DOES NOT GUARANTEE THE CONDUCT, RELIABILITY, OR PERFORMANCE OF ANY DRIVER OR COMPANY.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEXOVA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM. NEXOVA’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF PLATFORM FEES YOU PAID TO NEXOVA IN THE [THREE (3)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) [ONE HUNDRED U.S. DOLLARS (US$100)].

13. Indemnification

You agree to defend, indemnify, and hold harmless Nexova and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, your delivery requests, the goods you arrange to transport, or your violation of these Terms or applicable law.

14. Term and termination

You may stop using the Platform at any time. We may suspend or terminate your access at any time if you violate these Terms, if required by law, or to protect the Platform or its users. Provisions that by their nature should survive termination will survive, including Sections 7 and 11 through 16.

15. Dispute resolution and governing law

These Terms are governed by the laws of the State of [Florida], without regard to conflict-of-laws principles. [Insert arbitration agreement and class-action waiver here if desired, or designate exclusive venue.] Any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in [Miami-Dade County, Florida], and you consent to that jurisdiction. [Governing law, venue, and arbitration terms must be set by counsel — Nexova is incorporated in Delaware and operates in Florida.]

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Platform after an update means you accept the revised Terms.

17. Contact

Questions about these Terms can be sent to info@nexovadriver.com or Nexova, Inc., [COMPANY MAILING ADDRESS].